Returns and Refunds

Refunds

Refunds for Goods 

Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  1. Good is broken;
  2. Good does not match description;
  3. Good is the wrong size; or
  4. As per NSW Fair Trading.

Refunds do not apply to the following goods:

  1. Opened or used goods cannot be returned; and
  2. As per NSW Government current COVID-19 Policies on returning goods.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

You must contact the office for instructions on how to return your items. Go to your nearest post office and pay the necessary postage. Forward the receipt to the office.